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increasing odds to achieve

- through financial delinquency management

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We understand the pains of collection and recovery, such as the recurring difficult conversations, lack of automation and lack of information. Our system Affiniti enables:
  • A.I. and robotic process automation to simplify collection and recovery, from beginning to end
  • Hardship Management enabling a superior customer experience
  • Risk Management and analytics on the recovery pipeline
  • Compliance and Case Management
  • Business Intelligence via reporting and dash-boarding.
Our sophisticated solution will provide end-to-end collection and recovery engagement for the journey of your organizational portfolio of clients. See more on each section below.
Delinquency Management Vancouver
Enhance Productivity
​Affiniti identifies facilities that need immediate attention, additionally our AI will save your staff time, reducing the need to work on unnecessary repetitive tasks
Reduce Stress
​Affiniti makes recoveries easier on staff, by automating monotonous work and unpleasant conversations
Improves Collection Ratio
​Your recovery efforts are geared with more resources allocated for the right activity at the right time.
Reduce Principal Infection Ratio
As the facilities with high probability to go bad and high impact are identified automatically for quick action, Affiniti helps you to maintain healthy portfolios.

Intelligagement ©

Engagement Intelligence is an algorithm powered by machine learning to enhance the productivity of the call center and recovery officers by prioritizing the follow-up lists based on the past engagement behavior of clients. Intelligagement © enable banks to optimist resource usage and increase job satisfaction among recovery staff.


Increased efficiency

Affiniti’s inbuilt RPA engine proactively follows up all the dues in your organization. It empowers your staff to increase the efficiency, therefore reduces the process time and increase cost efficiencies.


Automated collection journey

The RPA engine generates leads and effectively assigns them to appropriate recovery officers. This saves time your employees spend on identifying manually which receivables should be followed up.

Cognitive Bot

Affiniti uses a cognitive bot that enables fully automated recovery as it has been trained to converse with clients and capture the reasons for delay in payments and Promises.


Cognitive bot driven recoveries are captured through a dunning notification email sent to client, where client is allowed to view his/ her recovery profile by clicking on a URL provided in the email body.


CAI will handover the actions to Affiniti’s Intelligent RPA, which will subsequently monitored for fulfillment.


Hardship Framework

Affiniti offers a framework for automated client account behavioral change identification through Early Warning System (EWS rules),  and subsequently treating the customers for their financial hardships. It provides comprehensive traceability to treatments given for hardship mitigation and restoration.

Customer Experience

Affiniti believes in customer retention and empowering organisations to understand their customers proactively, thus minimizing the risk associated with vulnerable customers those who face financial hardships.

Omni-channel Engagement

With omni-channel touch points including Mobile Banking, Internet Banking or bespoke Debt Recovery Portals, Affiniti shall gather information pertaining to prevailing hardships of debtors through an conversational cognitive bot.

Timely Analytics

Affiniti can manage legal officers and third party recovery agents to keep track of all cases managed by a specific officer and also to identify all the payments made against respective officer.

Age Bucket Analysis

Affiniti identifies the respective age-bucket, product, customer segment and DPD in recognizing risks associated with a facility.


It automatically triggers a Recovery Lead with all information required for collection and recovery process in case a risk is identified.

Recovery Pipeline

Affiniti offers you a comprehensive Recovery Pipeline to enable you to track the recovery progress of a facility while managing all follow-up activities via Calendar functionality.


Hardship Compliance

Affiniti’s hardship module can be configured to comply with hardship compliance requirements . Example – Section 165 of the National Revenue Code

Legal Diarizing

Affiniti offers you the facility of diarizing the legal processes related to recoveries. It has the capability of automatically escalating the recovery lead to Legal Department without any form of manual intervention.

Activity Trace

Affiniti allows capturing all activities pertaining to the legal process upon reaching NPA including Mediation Board process and subsequent Letter of Demand triggering, Case Filing and Court Proceedings.

Case Management

Affiniti can manage legal officers and third party recovery agents to keep track of all cases managed by a specific officer and also to identify all the payments made against respective officer.


Affiniti can facilitate your organization in auctioning the collateral in the recovery process.

Dunning Notification

You can configure Affiniti to manage proactive notifications. Therefore, your recovery officers are not required to manually send SMS, Emails or Letters.



Based on the unique needs of your organization, Affiniti has the capability of offering you an array of customized reports including , but are not limited to, Performing Accounts Report , Age Wise Classification Report, Branch Arrears Detail Report, Habitual Customer Report Top 50 NPA Summary Report.


Affiniti has number of widgets to configure personalized dashboards for the staff and customers



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Iota Consultants

Tel: +1 (604) 376 3488

Canada Place, Vancouver

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